Lumo TV › Questions and answers › The app says Not connected. What should I do?
When something is not right
Press Retry. If it still says Not connected, restart the TV, check that the internet works in another app, then message us.
The screen has two buttons. Retry asks the server again. Change server opens your servers, where you can sign in again if the login was changed.
Same screen, same two buttons: tap Retry first.
If your subscription has ended, the app does not say Not connected: it shows a screen that says the service has expired. Message us to renew and it comes back without reinstalling anything.
Not quite your question? Ask us, or see all the answers.
Message us and say what you are looking at. We answer on WhatsApp during the day, and we can sign your TV in from our side if typing on the remote is the problem.
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