Questions and answers

What Lumo TV customers ask us most, answered from how the app really works. Each answer says what to press on a TV remote and what to tap on a phone, because they are not the same.

Just installed the app? Restart your TV once before you start watching. It stops the freezing and buffering some people see on the first day. How to restart

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Getting started

How do I install Lumo TV on a Fire TV Stick?Open Downloader by AFTVnews, type the code 1552690, choose Go and then Install. Restart the Fire TV once, then open Lumo TV.Should I restart my TV after installing the app?Yes. Restart the TV once after installing Lumo TV. Customers who saw freezing or buffering on the first day found it gone after one restart.Can I sign in without typing on the TV?Yes. The sign-in screen shows a six-digit code. Send us the code and we sign your TV in from our side, so you type nothing with the remote.

Watching TV

Where are Movies, Series and Sports?In the menu. On a TV remote press LEFT twice; on a phone tap the Menu button at the bottom left.How do I change channel while watching?Press UP or DOWN on the remote while a channel plays full screen. It moves to the next channel in the same group without leaving full screen.How do I look at the guide without losing my show?Press LEFT or RIGHT while watching. The channel list opens over the picture and your show keeps playing behind it. BACK closes the list.How do I go back to a channel I watched before?While a channel plays, press OK. The bar that appears has a HISTORY row of your last eight channels: press DOWN, pick one and press OK.Can I pause and rewind live TV?Yes. While a channel plays full screen, press OK to bring up the controls, then press OK on pause. Press play to carry on from where you stopped.How do I skip forward in a film on a phone?Tap the picture once for the controls, then tap 30 to jump 30 seconds forward, or 10 to go back 10 seconds.How do I search for a channel, film or series?Open the menu and choose Search. Type a few letters and it looks through live channels, films and series at the same time.

Multi screen, recording and favourites

Can I watch more than one channel at once?Yes, up to four at once with Multi screen, and films can join in. Each screen uses one of your connections.How do I record a programme?On a channel, press the menu button or hold OK, then choose Record. Your recordings are in the menu under Recordings.Do I have to stay on the channel while it records?No. You can watch other channels while it records, but the app must stay open and your plan needs a spare connection for the recording.How do I add a channel to Favourites?Hold OK on the channel, or press the menu button, and choose Add to Favourites. Favourites sit in their own group at the top of the list.Can I hide the channel groups I never watch?Yes. In Settings, under Channel groups, switch off the groups you do not watch. They disappear from the guide, and you can switch them back on at any time.How do I clear my watch history?Remove titles one at a time: hold OK on a film in Recently Watched, or on a series in Continue Watching, and choose Remove.

When something is not right

The picture freezes or buffers. What can I do?Restart the TV first. It clears most freezing, especially in the first days after installing the app.The app says Not connected. What should I do?Press Retry. If it still says Not connected, restart the TV, check that the internet works in another app, then message us.The TV guide shows no programmes. How do I refresh it?Open Settings and choose Update EPG now. The guide clears and fills in again as you open the Live guide.

Your devices and account

Can I use Lumo TV on more than one device?You can install the app on as many devices as you like and sign in on all of them. One connection plays on one device at a time, so two people watching at once need two connections.Where do I find my MAC address?On the VIP server the app shows your MAC address on its activation screen, and again in Settings. It looks like 02:1A:79 followed by six more characters.How do I update the app?The app tells you when a new version is ready. On some Fire TVs it asks you to open Downloader and enter 1552690 again.

Short clips of the app in use are on How to use the app, and the install guides with pictures are in Setup guides.

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